Avery Barber, MEd, LPC, NCC
Providing Confidential Assessment, Counseling and Referral
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Client Rights

 

  • Clients have the right to treatment with dignity and respect.
  • Clients have the right to fair treatment. This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
  • Clients have the right to have their treatment and other member information kept private.
  • Records can be released without member permission in an emergency only, or if required by law.
  • Clients have the right to information from staff/providers in a language they can understand.
  • Clients have the right to have an easy to understand explanation of their condition and treatment.
  • Clients have the right to know all about their treatment choices. This would mean no matter of cost or if they are covered or not.
  • Clients have the right to get information about client services and role in the treatment process.
  • Clients have the right to information about providers.
  • Clients have the right to know the clinical guidelines used in providing and/or managing their care.
  • Clients have the right to provide input on Client policies and services.
  • Clients have the right to know about the complaint, grievance, and appeal process.
  • Clients have the right to know about State and Federal laws that relate to their rights and responsibilities.
  • Clients have the right to know of their rights and responsibilities in the treatment process.
  • Clients have the right to share in the formation of their plan of care.


Clients Responsibilities

 

  • Clients have the responsibility to give providers information they need. This is so they can deliver the best possible care.
  • Clients have the responsibility to let their provider know when their treatment plan is no longer working for them.
  • Clients have the responsibility to follow their medication plan. They must tell their provider about medication changes, including medications given to them by other providers.
  • Clients have the responsibility to treat those giving them care with dignity and respect.
  • Clients should not take actions that could harm the lives of employees, providers, or other clients.
  • Clients have the responsibility to keep their appointments. Clients should call their providers as soon as possible if they need to cancel visits.
  • Clients have the responsibility to ask their providers questions about their care. This is so they can understand their care and their role in that care.
  • Clients have the responsibility to let their provider know about problems with paying fees.
  • Clients have the responsibility to follow the plans and instructions for their care. The client and provider will mutually agree upon client care.